Terms of Service

1. Services Covered

Digital-Synergy LLC provides technology and creative services that may include web design and development, graphic design, custom PC builds, gaming PC builds, computer repair, IT support, digital marketing, consulting, and related services. The exact scope, price, schedule, deliverables, hardware, software, support period, and acceptance criteria for a project will be described in the applicable quote, invoice, proposal, message thread, or written agreement.

We may decline, suspend, or discontinue work when a request is unlawful, unsafe, abusive, technically unreasonable, outside our capabilities, outside an agreed scope, or not supported by timely client cooperation or payment.

2. Quotes, Estimates, and Project Scope

Quotes and estimates are based on the information available when they are prepared. Unless stated otherwise in writing, quotes are valid for thirty (30) days and may be revised if project requirements, market prices, component availability, third-party costs, client instructions, or technical conditions change.

Work outside the agreed scope, including additional pages, design revisions, integrations, data migration, emergency support, hardware upgrades, software licensing, rush work, troubleshooting beyond the original issue, or third-party remediation, may require a change order or separate quote.

3. Payments, Deposits, and Billing

Payment terms will be stated in the applicable quote, invoice, or agreement. We may require a deposit before beginning work, ordering parts, reserving project time, purchasing licenses, or scheduling service. Deposits may be non-refundable to the extent they cover labor already performed, reserved time, purchased materials, third-party fees, payment processing fees, custom components, or other committed costs.

Final payment is due before delivery, launch, transfer of final files, pickup of equipment, deployment of a completed build, or release of credentials unless we agree otherwise in writing. Late, failed, disputed, or reversed payments may delay delivery, pause support, suspend service, or result in collection activity to the extent permitted by law.

4. Cancellations, Refunds, and Returns

You may cancel a project or service request by written notice. If you cancel after work begins, you remain responsible for labor performed, time reserved, materials ordered, parts purchased, licenses, third-party fees, and other costs incurred before cancellation. Refund eligibility, if any, depends on the nature of the service, project stage, custom work completed, vendor return policies, and applicable law.

Custom PC builds, special-order parts, opened electronics, installed software, personalized design work, completed consulting, completed repair diagnostics, and delivered digital work may not be refundable except as expressly required by law or agreed in writing. Approved refunds may be reduced by non-recoverable costs, restocking fees, payment processing fees, shipping charges, or completed labor.

5. Client Responsibilities

You are responsible for providing accurate information, timely approvals, required access, working credentials, brand assets, content, product details, account access, hardware, software, and decisions needed for us to perform the services. You represent that you have the right to provide all materials, accounts, devices, data, and instructions you give us.

Delays caused by missing information, unavailable access, late approvals, unpaid invoices, third-party outages, shipping delays, or changes in direction may affect timelines and may require revised pricing or scheduling.

6. Website, Design, and Creative Work

Unless a separate written agreement states otherwise, you receive ownership of final custom deliverables created specifically for you after full payment is received, excluding pre-existing tools, reusable code, templates, frameworks, stock assets, third-party materials, fonts, plugins, open-source components, AI-assisted tooling, processes, know-how, and other materials that we or third parties owned before the project.

We may retain the right to reuse general concepts, workflows, non-confidential techniques, code patterns, design systems, and portfolio examples. You are responsible for reviewing final content, spelling, legal statements, accessibility requirements, privacy obligations, product claims, pricing, and regulatory disclosures before launch or publication.

7. Hardware, Custom PC Builds, and Repairs

Hardware recommendations and custom PC builds are based on stated use cases, availability, compatibility, budget, and current market conditions. Component prices, warranties, availability, shipping times, and manufacturer policies may change without notice. Manufacturer warranties, if any, are provided by the manufacturer and are subject to that manufacturer's terms.

Computer repair and diagnostic work may involve risk to hardware, software, configurations, accounts, stored data, or warranties. You are responsible for backing up data before service unless we expressly agree to provide backup services in writing. We are not responsible for data loss, device failure, pre-existing damage, corrupted files, malware, hidden defects, unsupported systems, or manufacturer/vendor restrictions discovered during service.

8. Third-Party Services and External Platforms

Our services may rely on third-party providers such as hosting companies, domain registrars, payment processors, analytics services, form providers, map providers, chat providers, email providers, content delivery networks, software vendors, hardware manufacturers, artificial intelligence tools, and other platforms. Third-party services are governed by their own terms, privacy policies, availability, pricing, and support practices.

Links to external sites, including the AI Web Builder at digital-ai.org, are provided for convenience or related services. We are not responsible for third-party websites, platforms, content, policies, outages, pricing, security incidents, or decisions outside our control.

9. Acceptable Use

You agree not to use this website or our services for unlawful, fraudulent, abusive, harassing, infringing, deceptive, malicious, or harmful activity. You may not attempt to disrupt the website, bypass security controls, submit malicious code, misuse contact forms, impersonate others, interfere with third-party systems, or request work intended to compromise systems, data, accounts, or privacy rights.

10. Warranties and Disclaimers

We aim to provide professional, careful, and commercially reasonable services. However, except for any written warranty expressly provided by us or required by law, the website and services are provided "as is" and "as available." We disclaim all implied warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, and compatibility with every environment.

We do not guarantee search engine rankings, marketing results, uninterrupted hosting, third-party platform uptime, malware-free third-party systems, specific performance benchmarks, component availability, business revenue, or outcomes that depend on third parties, user behavior, market conditions, or client-managed systems.

11. Limitation of Liability

To the fullest extent permitted by law, Digital-Synergy LLC will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, loss of goodwill, substitute services, or system downtime, even if we have been advised of the possibility of those damages.

To the fullest extent permitted by law, our total liability for any claim arising from or relating to the website, services, products, or these Terms will not exceed the amount you paid to Digital-Synergy LLC for the specific service or product giving rise to the claim during the three (3) months before the event giving rise to liability.

12. Indemnification

You agree to defend, indemnify, and hold harmless Digital-Synergy LLC and its owners, contractors, service providers, and representatives from claims, damages, liabilities, costs, and expenses arising from your content, instructions, materials, accounts, devices, data, misuse of the website or services, violation of these Terms, violation of law, or infringement of any third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Before filing a formal claim, the parties agree to make a good-faith effort to resolve disputes through direct written communication. If a dispute cannot be resolved informally, it may be brought in the state or federal courts with jurisdiction over the relevant dispute, unless another written agreement requires a different forum or process.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website or services after updated Terms are posted means you accept the updated Terms.

15. Contact

Questions about these Terms may be directed to Digital-Synergy LLC at [email protected] or by phone at 360-500-3052.