Privacy Policy

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, requested service, message content, project details, files or materials you choose to send, and other information included in a quote request, support request, phone call, email, contact form, chat message, or project communication.

We may also collect technical and usage information automatically, including your IP address, approximate location derived from IP address, browser or user agent, page visited, screen size, device information, timestamps, referring pages, server logs, CDN logs, and basic interaction data needed to operate, secure, and improve the website.

2. Contact Forms and Service Requests

When you submit a contact form or service inquiry, we use the information you provide to respond to you, prepare quotes, schedule work, provide support, maintain business records, detect misuse, and communicate about requested services. Contact form submissions may be processed by third-party form or communication providers, depending on the form workflow used on the website.

Contact submissions may also generate notifications to Digital-Synergy through internal tools or third-party communication services so that we can respond promptly.

3. Visitor Analytics and Discord Notifications

This website may send basic visit information to a server-side analytics endpoint operated for Digital-Synergy. That endpoint may process your page path, browser or user agent, screen size, IP address, approximate geolocation derived from IP address, internet service provider, and timestamp. This information may be forwarded to a Discord webhook or similar notification channel used by Digital-Synergy to understand site activity, identify abuse, troubleshoot issues, and improve the website.

We do not use this analytics workflow to collect payment card data, account passwords, or sensitive personal information. However, analytics data may be associated with network identifiers such as IP addresses.

4. Live Chat, Maps, and Embedded Tools

The website may load Tawk.to live chat to allow visitors to contact us in real time. If you use the chat feature, Tawk.to may collect and process chat messages, device information, browser information, IP address, and usage information according to its own privacy practices.

The contact page may embed Google Maps to display the general service area. Google may process information such as your IP address, device information, browser information, and map interaction data according to Google's policies. Embedded third-party tools may set cookies, use local storage, or collect usage information independently of Digital-Synergy.

5. Cookies, Local Storage, and Similar Technologies

This website may use browser storage for site functionality. For example, the theme toggle stores your light or dark mode preference in localStorage so your preference can persist between visits. Third-party services such as live chat, maps, hosting, security, analytics, or embedded content may use cookies, local storage, pixels, or similar technologies under their own policies.

You can configure your browser to block or delete cookies and local storage. Some website features or third-party tools may not function correctly if those technologies are disabled.

6. How We Use Information

We may use collected information to respond to inquiries, provide services, prepare quotes, schedule appointments, complete projects, deliver support, send administrative messages, improve website performance, maintain security, detect spam or abuse, troubleshoot technical issues, comply with legal obligations, enforce our Terms, and maintain business records.

We do not sell personal information. We may use aggregated or de-identified information for operational analysis, service improvement, and website performance review.

7. How We Share Information

We may share information with service providers and third parties that help us operate the website, communicate with customers, process forms, host content, provide live chat, display maps, send notifications, secure systems, diagnose issues, provide analytics, deliver email, perform requested services, or maintain business operations.

We may also disclose information if required by law, legal process, court order, government request, fraud prevention, security investigation, enforcement of our rights, protection of users or the public, business transfer, or with your direction or consent.

8. External Links and the AI Builder

This website may link to external websites, including the AI Web Builder at digital-ai.org and other third-party resources. External websites are not governed by this Privacy Policy. Their operators may collect, use, and disclose information under their own terms and privacy policies. We encourage you to review those policies before submitting personal information to external websites.

9. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, prevent abuse, enforce agreements, and support legitimate business operations. Retention periods may vary depending on the type of information, project status, legal requirements, service provider settings, backup systems, and business needs.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No website, email system, chat service, server, network, or online transmission can be guaranteed completely secure. You are responsible for using secure passwords, protecting your own accounts and devices, and avoiding the submission of unnecessary sensitive information through general contact forms or chat tools.

11. Children's Privacy

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.

12. Your Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to identity verification, legal requirements, business record obligations, security needs, and technical limitations. You may also choose not to submit contact forms, disable browser storage, block cookies, decline to use live chat, or contact us directly by email or phone.

Privacy rights may vary depending on where you live. If a specific privacy law applies to your information, we will respond to applicable requests as required by that law.

13. United States Operations

Digital-Synergy LLC operates from Washington, United States. If you access the website from outside the United States, you understand that information may be processed in the United States or other locations where our service providers operate, and privacy laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after an updated Privacy Policy is posted means you acknowledge the updated policy.

15. Contact

Questions or privacy requests may be directed to Digital-Synergy LLC at [email protected] or by phone at 360-500-3052.